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E-Government in Saudi Arabia

Government digitisation policy

Government digitisation policy

thumb|Logo of the Digital Government Authority of Saudi Arabia The e-Government in Saudi Arabia was established as per Royal Decree No. 7/B/33181 dated 7 September 2003. The e-Government was created by the Ministry of Communications and Information Technology. In 2005, the Ministry of Communications and Information Technology created the e-Government Program Yesser with the ministry of finance and the Communications and Information Technology Commission. The portal offers around 2500 services for people of Saudi Arabia. The main goal of the service is to facilitate the transactions of citizens, residents and visitors by providing a quick and sufficient assistance. Moreover, Yesser contributes to encouraging governmental agencies in achieving a sustainable progress by improving efficiency and capacity.

In an assessment undertaken by the United Nations e-Government Survey, Riyadh, Saudi Arabia, was ranked the 30th among 40 other cities.

In August 2019, Saudi Arabia announced a royal decree to establish the Saudi Authority for Data and Artificial Intelligence to support the innovation and digital transformation in the country. Two more agencies were created and linked with the authority to achieve the Kingdom's vision 2030. These agencies are: "The National Centre for Artificial Intelligence" and "The National Data Management Office.

Absher

In 2015, the Saudi Ministry of Interior introduced the smartphone application "Absher" that provides 160 e-services to citizens and residents of Saudi Arabia. Among the services that has been recently added to Absher is a service that allows users to file an electronic complaint against any traffic violation.

Watani

In 2019, the National Center for Performance Measurement (ADAA) is Saudi Arabia introduced a smartphone application designed to take the feedback of citizens, residents and visitors about the e-services provided by different governmental agencies. The app has been given the name of “Watani” and it is available in apple and android stores.

Med Consult

”Med Consult” is an application launched by the Saudi Ministry of Health. The main objective of the app is to decrease diagnostic mistakes and improve the safety of patients. The app uses visual communication techniques to connect between medical practitioners in less developed countries and consultants worldwide. It was launched in collaboration with the WHO and KSRelief.

E-visa

In the framework of the Saudi Vision 2030, the first e-visa project has been launched by the Saudi Ministry in Jordan in 2019. The main aim of the project is to provide pilgrims with the best and top-class service. Moreover, all different Saudi missionaries worldwide are now preparing themselves to implement e-visa application for tourists wishing to visit the country and attend the various activities take place there.

Hajj and Umrah E-Visas

In 2019, the Saudi Ministry of Hajj and Umrah started the operation of issuing e-visa to Muslims seeking to perform Hajj and Umrah worldwide. Such an electronic visa would replace the process of visiting an agency and getting the passports checked by the Saudi embassies.

Instant Tourism Visa

It is an online e-visa issuance system that has been launched by the Saudi Authorities in 2019. The main aim of the visa is to encourage people wishing to attend "Jeddah Season" tourism festival. The visa can be processed and issued within 3 minutes provided that the applicant shall buy a ticket for at least one of Jeddah Season's events.

E-marriage Contracts

The Saudi Ministry of Justice has started to issue online marriage contract through the ministry's websites. The main aim of this service is to facilitate and accelerate the marriage procedures.

E-Power of Attorney Service

The Saudi Ministry of Justice has launched an electronic service that allows Saudi citizens living outside Saudi Arabia to set up their power of attorney online. This step has been taken in collaboration with the Saudi Ministry of Foreign Affairs as the transaction should be processed in the Saudi international missions.

Online Health Services Platform

The Saudi Health Attaché in the UK announced that an online health services platform is planned to be launched to serve Saudi patients receiving medical treatment in the UK. The platform will give patients the chance to complete a number of transactions without the need to communicate with the health Attaché. Such services include financial guarantees, screenings, statements and other services.

Intelligent Hajj

Intelligent Hajj is a program launched by the government of Saudi Arabia and tailored to assist pilgrims. The main goal of the program is to provide pilgrims with the best digital services during their journey.

Musaned

Musaned is an electronic platform launched by the Saudi Ministry of Labor and Social Development. The main job of the platform is to facilitate the employment of domestic labors and the issuance of their visas.

Najiz

Najiz is the electronic portal of the Saudi Ministry of Justice. It is an e-notarization system that helps reducing paper work and facilitating clients transactions without the need to visit courts.

Mortgage E-authentication

The Justice Ministry launched in its website a mortgage e-authentication that allows users to verify the validity and effectiveness of a mortgage before visiting the notary. Moreover, users can transfer property ownership within an hour by using the service. Other services include applying for vacating property and updating a mortgage to an e-mortgage.

Esal

It is an online bill issuance and payment platform for businesses in Saudi Arabia. It was launched by Saudi Arabia Monetary Authority (SAMA) as a contribution to the Saudi Vision 2030.

References

References

  1. [http://www.saudi.gov.sa/wps/portal/!ut/p/c4/04_SB8K8xLLM9MSSzPy8xBz9CP0os3iTMGenYE8TIwP_YD9XA89QQ28fdydPD1czM_3g1Dz9gmxHRQB-LiGP/ SAUDI. National e-Government Portal]{{Dead link. (July 2025)
  2. (2016-10-09). "Saudi e-Government Portal provides 2500 e-services for citizens and residents".
  3. (2019-07-12). "Who's Who: Ali bin Nasser Al-Assiri, director general of the e-government program Yesser".
  4. (2018-07-24). "Riyadh ranks 30th place in UN E-Gov Survey on increasing resilience and sustainability".
  5. (2019-09-01). "National Centre for AI to drive Saudi Arabia's digital future: minister".
  6. (2019-09-01). "AI center confirms Saudi Arabia’s drive toward innovative future".
  7. (2019-08-30). "King Salman issues royal decrees, including setting up of industry and resources ministry".
  8. (2019-02-17). "How ‘Absher’ app liberates Saudis from government bureaucracy".
  9. (2019-03-11). "Saudi Interior Ministry launches e-service for traffic fine objections".
  10. (2019-02-15). "Smartphone application launched to improve public agencies’ services in Saudi Arabia".
  11. (2019-02-15). "Smartphone application launched to improve public agencies’ services in Saudi Arabia".
  12. (2019-03-02). "Saudi Arabia to set a global example in patient safety".
  13. (2019-03-02). "‘Med Consult’ app for patient safety launched".
  14. (2019-02-27). "Saudi Arabia launches e-visa project for Jordanian pilgrims".
  15. (2019-03-06). "Saudi missions overseas gear up for deluge of tourist e-visa applications".
  16. (2019-03-12). "Hajj and Umrah e-visas to be issued in minutes".
  17. (2019-06-09). "Visa in 3 minutes for Jeddah Season visitors".
  18. (2019-05-23). "Justice Ministry starts issuing e-marriage contracts".
  19. (2019-07-26). "Justice Ministry launches system to issue electronic PoA through Saudi missions abroad".
  20. (2019-03-05). "Health attaché in UK develops online platform to serve Saudi patients".
  21. (2018-08-09). "‘Intelligent Hajj’ program launched to provide Muslim pilgrims with the best digital services".
  22. (2019-03-06). "Musaned makes e-visa easy for domestic workers".
  23. (2018-12-18). "Saudi Justice Ministry’s e-services speed up powers of attorney".
  24. (2019-06-26). "13,600 mortgage e-authentications completed, Saudi ministry reports".
  25. (2019-06-30). "Saudi Arabia launches e-invoice payment platform for businesses".
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