Council for Estate Agencies

Vision

The vision of the Council for Estate Agencies is to create a professional and trusted real estate agency industry.

Mission

The mission of the Council for Estate Agencies is to raise the professionalism of the real estate agency industry and safeguard consumer interest.

Three Broad Strategies

Effective regulation

Since 1 January 2011, all property agencies and agents must hold a valid licence or registration respectively, if they wish to conduct any work relating to the sale and leasing of residential, commercial and industrial properties in Singapore.

The duties, business activities and conduct of property agencies and agents are governed by the Estate Agents Act and Regulations, which include the Code of Practice, Code of Ethics and Professional Client Care and the Professional Service Manual.

The CEA also assesses and investigates complaints of breaches or infringements of its laws and regulations through a complaint management process. For contractual disputes, consumers can make use of the Dispute Resolution Scheme if they have signed a prescribed estate agency agreement with a property agent.

Property agencies and agents who are guilty of unsatisfactory conduct or misconduct may be subject to disciplinary action before a Disciplinary Committee (DC). Those involved in more serious breaches may face court prosecution.

Industry development

The CEA is also responsible for facilitating industry development within the real estate agency sector.

It introduced entry requirements and qualifying criteria, as well as mandatory examinations for those looking at establishing new property agency businesses or joining the industry as property agents. They are required to attend a compulsory Real Estate Agency or Real Estate Salesperson examination preparatory course before taking the respective examinations. As of April 2017, there are a total of 9 approved training providers for the Real Estate Salesperson course:

of which only 2 training providers:

offer the Real Estate Agency course.

A key component of the CEA's industry development effort is the mandatory Continuing Professional Development (CPD) requirement. The CPD Scheme requires property agents to upgrade themselves and keep abreast of the latest changes in policies and procedures relating to real estate transactions.

Consumer education

In line with its philosophy that consumers must take a shared responsibility to ensure a smooth property transaction, the CEA reaches out to consumers through various platforms. These include events such as educational talks, expos, symposiums, seminars and community roadshows, as well as through the media.

The CEA has a Public Register of property agencies and agents. The Public Register can also be assessed via CEA@SG, a free mobile app. Consumers can check the Register to see if the property agency and agent they engage is licensed and registered.

Definitions

Under the Estate Agents Act,

• "Estate Agents", commonly known as property agencies, refer to estate agency businesses (sole proprietors, partnerships and companies)
• "Salespersons", commonly known as property agents, refer to individuals who perform estate agency work

References

References

1. (15 March 2019). "Senior Appointment Changes at the Council for Estate Agencies".
2. "Council for Estate Agencies gets new executive director".