Automated decision support

Automated Decision Support (ADS) systems are computer-based tools that use predefined rules to automatically solve routine and repetitive management problems. These systems assist human decision-makers by providing recommendations or solutions based on structured business rules, but typically the final decision remains with a person (unlike fully automated decision-making, where decisions are made entirely by computer systems without human intervention).

At the core of an ADS are business rules—explicit, formalized guidelines that define how decisions should be made. These rules are created and maintained through business analytics and guide the system in selecting appropriate actions based on the data and context.