Vivint

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American smart home services provider

title: "Vivint" type: doc version: 1 created: 2026-02-28 author: "Wikipedia contributors" status: active scope: public tags: ["home-automation-companies", "companies-based-in-provo,-utah", "security-companies-of-the-united-states", "technology-companies-established-in-1997", "privately-held-companies-based-in-utah", "1997-establishments-in-utah", "blackstone-inc.-companies", "smart-home-hubs", "2020-initial-public-offerings", "2012-mergers-and-acquisitions", "2020-mergers-and-acquisitions", "2023-mergers-and-acquisitions", "companies-formerly-listed-on-the-new-york-stock-exchange"] description: "American smart home services provider" topic_path: "geography/united-states" source: "https://en.wikipedia.org/wiki/Vivint" license: "CC BY-SA 4.0" wikipedia_page_id: 0 wikipedia_revision_id: 0

::summary American smart home services provider ::

::data[format=table title="Infobox company"]

FieldValue
nameVivint Smart Home, Inc.
logoVivint 2025 logo.png
typeSubsidiary
parentNRG Energy
traded_as(2020–2023)
industrySecurity systems, fire detection, home automation
foundation(as APX Alarm Security Solutions)
founder
locationProvo, Utah
hq_location_countryU.S.
key_people
revenue
revenue_year2022
operating_income
income_year2022
net_income
net_income_year2022
equity
equity_year2022
num_employees12,000
num_employees_year2022
homepage
footnotesFinancials .
References:
::

| name = Vivint Smart Home, Inc. | logo = Vivint 2025 logo.png | type = Subsidiary | parent = NRG Energy | traded_as = (2020–2023) | industry = Security systems, fire detection, home automation | foundation = (as APX Alarm Security Solutions) | founder = | location = Provo, Utah | hq_location_country = U.S. | key_people = | revenue = | revenue_year = 2022 | operating_income = | income_year = 2022 | net_income = | net_income_year = 2022 | equity = | equity_year = 2022 | num_employees = 12,000 | num_employees_year = 2022 | homepage = | footnotes = Financials . References:

Vivint Smart Home, Inc. is a Provo, Utah-based manufacturer of smart home and home security products. Its product lines include cameras, locks, safety sensors, thermostats, and lighting, along with associated monitoring and installation services. The company is a subsidiary of NRG Energy, which acquired Vivint in 2022 for $2.8 billion.

As of 2024, Vivint had over 2 million customers in the United States, and managed 27 million devices.

History

In 1999, Keith Nellesen and Todd Pedersen co-founded APX Alarm Security Solutions in Lehi, Utah. At the time, the company sold and installed security systems. Vivint was acquired by The Blackstone Group in November 2012.

The company launched Vivint Solar, a solar energy company, in 2011. Vivint Solar went public in October 2014 and was later purchased by Sunrun.

Vivint's former CEO Todd Pedersen appeared on the CBS television show Undercover Boss in February 2015.

In January 2020, Vivint completed a merger with the special-purpose acquisition company Mosaic Acquisition Corp. and became a publicly traded company on the New York Stock Exchange.

In December 2022, Houston-based NRG Energy announced that it would acquire Vivint for $2.8 billion.

Products and services

Vivint offers home security products, including doorbell cameras, smart thermostats, indoor cameras, and integrations with lighting. In 2019, Vivint launched products for car security, and outdoor home security cameras.

In 2017, Vivint announced a partnership with Airbnb to allow hosts to integrate Airbnb accounts with Vivint products. In 2018, Vivint collaborated with Google to include two Google Home Mini devices in starter kits.

Philanthropy

In February 2014, the company donated $1 million to the Utah Valley University, along with a $1 million investment from Vivint's CEO, to establish a professional sales program and a Smart Lab for marketing research.

In 2015, Vivint became the official safety sponsor for Autism Speaks. Between 2015 and 2023, Vivint acquired the naming rights to rename the Utah Jazz's home arena to Vivint Arena, where in April 2018 Vivint added a new sensory room at the arena for children with autism spectrum disorder.

In 2023, under the Vivint Gives Back program the company's employees packed and delivered 40,000 meal kits in cooperation with the Granite Education Foundation for children.

Reception

The 2017 J.D. Power 2017 Home Security Satisfaction Study ranked Vivint as the "Highest in Home Security Customer Satisfaction" among home security brands. The 2020 Home Security Satisfaction Study ranked Vivint second, behind AT&T Digital Life.

Prior to its acquisition by NRG, Vivint settled lawsuits with Arkansas, Oregon, Ohio, and Nebraska along with two class-action lawsuits for alleged violations of the Telephone Consumer Protection Act of 1991. In 2018, ADT agreed to a $10 million settlement with Vivint after ADT claimed agents misled nearly 1,000 customers to sign up.

In May 2021, Vivint was fined $20 million for violations of the Fair Credit Reporting Act under Federal Trade Commission Act of 1914 when sales representatives used the names and identities of people without their consent in the place of customers who failed credit checks. Vivint then sold the debt to collectors in violation of the FTC's Red Flags Rule.

In December 2021, CPI Security alleged that Vivint sales representatives used deceptive tactics to acquire CPI's customers, including claiming that Vivint acquired CPI. In March 2022, Vivint paid $400,000 in penalties and restitution after the Arizona Attorney General alleged Vivint's sales representatives used deceptive marketing practices, including false representations of Vivint services, false claims that the customer's security company was being bought by Vivint, and non-consensual extensions of contracts.

Newsweek recognized Vivint on the Most Loved Workplace list in 2022, America’s Best Customer Service list in 2024, and on the 2025 Excellence List. Forbes Home named Vivint the Best Home Security Company of 2022 and 2024 and Forbes named Vivint as the 2024 Best for Custom Smart Home Integration. CNET named Vivint on the 2022 CNET Awards list and 2024 Best professional security system, best build-as-you-go.

PC Magazine named Vivint a 2022 Best Smart Home Security System and recognized Vivint in 2024 for The Best Smart Home Security Systems for 2024 and as one of the best security systems for professional home monitoring. Utah Business presented Vivint employees with a 2023 30 Women to Watch recognition, a 2023 HR Achievement award, a 2025 40 Under 40 award, and a 2025 Marketing and Communications Social Media Marketing award.

References

References

  1. (March 1, 2023). "Vivint Smart Home, Inc. 2022 Annual Report (10-K)".
  2. "Vivint Celebrates 25 Years". Security Systems News.
  3. Antone Gonsalves. (April 20, 2011). "To Sell Home Automation, Vivint Needs 'Some Aggressiveness'". Bloomberg.com.
  4. Mochari, Ilan. (10 November 2014). "Move Over, Silicon Valley: Utah Has Arrived".
  5. Sheila Shayon. (February 25, 2011). "Goldman Sachs Stakes Vivint Rebrand as Smart Home Player".
  6. (2012-11-19). "Blackstone Announces Closing of Vivint Transaction". Blackstone.com.
  7. "Vivint Solar to hire 40 in San Francisco".
  8. (October 2014). "Blackstone Scores $1.1 Billion Gain in Vivint Solar Debut". Bloomberg News.
  9. (8 October 2020). "Sunrun Completes Acquisition of Vivint Solar to Accelerate Clean Energy Adoption and Enhance Customer Value".
  10. (14 December 2014). "Undercover boss Vivint". CBS Television.
  11. (21 January 2020). "Vivint Smart Home makes NYSE debut following megamerger". Deseret News.
  12. (2022-12-06). "NRG Energy to buy Vivint Smart Home for $2.8 bln".
  13. (19 May 2015). "Vivint launches a new home automation system complete with a tiny doorbell camera". techcrunch.
  14. (19 October 2017). "Philips Hue bulbs can now be controlled via Vivint Smart Home". Slashgear.
  15. "Talk to Your Vivint Smart Home With Amazon Echo".
  16. (2017-01-04). "Smart home service provider Vivint introduces Sky, for an even smarter smart home".
  17. "Vivint update monitors car and home security from one app".
  18. "Vivint's new out door camera pro helps stop thieves before they strike".
  19. "Vivint and Airbnb join forces to protect your rental".
  20. (19 June 2018). "Vivint Smart Home bundles two Google Minis with its starter kits, nudging users toward voice control". TechHive.
  21. Annie Know. (December 2, 2014). "UVU Opens Smart Marketing Lab". Salt Lake Tribune.
  22. KresLynn Knouse. (February 4, 2014). "Vivint's $2 million gift establishes sales program at UVU". UVU Review.
  23. (March 3, 2015). "Vivint Partners with Autism Speaks as Nationwide Safety Sponsor". Autism Speaks.
  24. "LHM Sports & Entertainment Introduces Vivint Smart Home Arena for the Utah Jazz".
  25. (30 March 2018). "NBA makes space for fans with autism spectrum disorder". CNN.
  26. "Vivint Gives Back Partners with Granite Education Foundation to Pack 40,000 Meal Kits". Tech Buzz.
  27. "J.D. Power 2017 Home Security Satisfaction Study".
  28. "2020 Home Security Satisfaction Study".
  29. Antone Gonsalves. (20 April 2011). "To Sell Home Automation, Vivint Needs 'Some Aggressiveness'".
  30. "Ohio Attorney General's Office Consumer Protection Section".
  31. "Johansen v. Vivint, Inc. :: Illinois Northern District Court :: Case No. 1:12-cv-07159, Judge Marvin E. Aspen presiding". plainsite.org.
  32. "Benzion et al v. Vivint, Inc. :: Florida Southern District Court :: Case No. 0:12-cv-61826, Judge William J. Zloch presiding". plainsite.org.
  33. (2017-05-30). "Vivint to Pay Wyoming $100,000 in Door-to-Door Sales Settlement – Security Sales & Integration". Security Sales & Integration.
  34. Smith, Tom. (January 17, 2017). "AG Announces Civil Settlement with Vivint Home Security". [[The Pittsburgh Reporter]].
  35. "Vivint agrees to pay $10 million to settle lawsuit alleging deceptive sales practices".
  36. "ADT Bid to Block Imports of Vivint Systems to Be Probed at ITC".
  37. (2021-04-29). "Vivint Smart Home to Pay $20 Million for Violating the Fair Credit Reporting Act".
  38. "Vivint reaches $20M settlement with FTC over allegations of fraudulent use of credit reports".
  39. (January 1, 2022). "Vivint Smart Home goes to trial Monday with $50 million on the line".
  40. "Vivint Smart Home, CPI Security deceptive practices trial to get underway".
  41. (May 14, 2022). "Vivint Smart Home agrees to pay restitution to customers in Arizona".
  42. (11 March 2022). "AG Brnovich Reaches $400,000 Consent Judgment with Home Security Company".
  43. "America's Best Customer Service in 2024". Newsweek.
  44. "America's 100 Most Loved Workplaces for 2022". Newsweek.
  45. "Best Home Security Companies 2022 Awards". Forbes.
  46. "2022: Best Home Security Systems". Forbes.
  47. "Readers Choice 2022 for Home Security". PC magazine.

::callout[type=info title="Wikipedia Source"] This article was imported from Wikipedia and is available under the Creative Commons Attribution-ShareAlike 4.0 License. Content has been adapted to SurfDoc format. Original contributors can be found on the article history page. ::

home-automation-companiescompanies-based-in-provo,-utahsecurity-companies-of-the-united-statestechnology-companies-established-in-1997privately-held-companies-based-in-utah1997-establishments-in-utahblackstone-inc.-companiessmart-home-hubs2020-initial-public-offerings2012-mergers-and-acquisitions2020-mergers-and-acquisitions2023-mergers-and-acquisitionscompanies-formerly-listed-on-the-new-york-stock-exchange