Ocado

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British online supermarket

title: "Ocado" type: doc version: 1 created: 2026-02-28 author: "Wikipedia contributors" status: active scope: public tags: ["2002-establishments-in-the-united-kingdom", "john-lewis-partnership", "online-grocers", "online-retailers-of-the-united-kingdom", "retail-companies-established-in-2002", "companies-based-in-welwyn-hatfield", "companies-listed-on-the-london-stock-exchange", "2010-initial-public-offerings", "companies-in-the-ftse-250-index"] description: "British online supermarket" topic_path: "geography/united-kingdom" source: "https://en.wikipedia.org/wiki/Ocado" license: "CC BY-SA 4.0" wikipedia_page_id: 0 wikipedia_revision_id: 0

::summary British online supermarket ::

::data[format=table title="Infobox company"]

FieldValue
nameOcado Group plc
logoOcado_Logo.svg
former_nameOcado Group Limited (2009–2010)
typePublic
traded_as
founder{{Ubl
area_servedUnited Kingdom
key_people{{Ubl
industryInternet retail
services{{Ubl
revenue£1,214.5 million (2024)
operating_income£(301.9) million (2024)
net_income£(374.3) million (2024)
foundation
locationHatfield, Hertfordshire, England, UK
homepage
::

| name = Ocado Group plc | logo = Ocado_Logo.svg | logo_size = | former_name = Ocado Group Limited (2009–2010) | type = Public | traded_as = | founder = {{Ubl | Jonathan Faiman | Jason Gissing | Tim Steiner | area_served = United Kingdom | key_people = {{Ubl | Richard Haythornthwaite (Chairman) | Tim Steiner (CEO) | industry = Internet retail | genre = | products = | services = {{Ubl | Groceries | Consumer goods | revenue = £1,214.5 million (2024) | operating_income = £(301.9) million (2024) | net_income = £(374.3) million (2024) | assets = | equity = | owner = | num_employees = | parent = | divisions = | subsid = | footnotes = | intl = | foundation = | location = Hatfield, Hertfordshire, England, UK | locations = | market cap = | homepage =

Ocado Group plc ( ) is a British business based in Hatfield, England, which licenses grocery technology. It also owns a 50% share in the UK grocery retail business Ocado.com (the other 50% is owned by UK retailer Marks & Spencer). The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

History

::figure[src="https://upload.wikimedia.org/wikipedia/commons/d/d4/Ocado_delivery.jpg" caption="An Ocado delivery in progress"] ::

Ocado was established by Jonathan Faiman, Jason Gissing and Tim Steiner, former merchant bankers with Goldman Sachs, as L. M. Solutions, in January 2000. Ocado started trading as a business in partnership with Waitrose, part of the John Lewis Partnership, in January 2002.

In September 2006, Michael Grade became non-executive chairman of Ocado. In November 2008, the John Lewis Partnership transferred its shareholding of 29% into its staff pension fund. In May 2010 the John Lewis Partnership entered into a 10-year branding and supply agreement with Ocado. In February 2011, the John Lewis pension fund sold off its entire Ocado shareholding.

On 13 July 2009, Ocado released its first app for the iPhone. The app, called 'Ocado on the Go', allows users to do their grocery shopping without the need for a PC. On 19 April 2010, the company extended the app to Android devices.

In July 2010, Ocado undertook a stock market Initial public offering.

In January 2014, Ocado started providing website, warehousing and delivery services for one of their main grocery rivals, Morrisons supermarkets, allowing them to operate online using Ocado's network of depots to deliver Morrisons groceries to online customers.

On 14 June 2014, the company changed its name from L. M. Solutions to Ocado Retail.

In 2015, Ocado launched the Ocado Smart Platform, its proprietary end-to-end solution for operating retail businesses online. The company went on to sell the platform to the French Casino Group in November 2017, to the Canadian supermarket chain Sobeys in January 2018, to the US retail company Kroger in May 2018, and to the Australian retail business Coles Group in May 2020.

::figure[src="https://upload.wikimedia.org/wikipedia/commons/a/a1/Hatfield_Occado.JPG" caption="Ocado's warehouse in Hatfield"] ::

In the early morning of 5 February 2019, Ocado's customer fulfilment centre (CFC) in Andover, Hampshire, which handles 10 per cent of its fulfilments, caught fire. The fire continued to burn the following day, engaging more than 25 fire engines and 300 firefighters from multiple fire services, as far as Kent. A 500-metre exclusion zone was set up and residents as far as 1 mile away were to be evacuated as a precaution. The fire burned for more than 3 days, with the roof collapsing in the process. The fire was found to have started due a fault in a battery charging unit, and was exacerbated by worker responses. The warehouse was rebuilt, and was operational by August 2021.

On 27 February 2019, Ocado and Marks & Spencer announced a joint venture, whereby Marks & Spencer agreed to pay £750M for a 50% share in Ocado's UK retail business, Ocado.com. Part of the amount to be paid by M&S depended on the performance of the joint venture in the years up to and including 2023. Ocado ceased selling own brand groceries from the Waitrose supermarket chain in September 2020.

Activities

::figure[src="https://upload.wikimedia.org/wikipedia/commons/b/bc/Ocado_warehouse_bots.jpg" caption="Bots inside an Ocado warehouse" alt="Bots move on the grid inside an Ocado warehouse"] ::

::figure[src="https://upload.wikimedia.org/wikipedia/commons/7/79/Ocado_Technology_Logo_15_–_PMS.jpg" caption="Ocado Technology logo" alt="logo for Ocado Technology"] ::

The company licenses Ocado Smart Platform, a proprietary solution for operating retail businesses online. It also owns a 50% share in the UK retail business, Ocado.com (the other 50% is owned by UK retailer Marks & Spencer). In 2023, the retail business accounted for around 90% of group revenue.

Since 2014, Ocado has supported Code For Life, a not-for-profit organisation which helps children learn computer programming.

Animal welfare

Ocado, along with Waitrose and other supermarkets, has phased out the practice of shrimps eyestalk ablation within its supply chain.

Name

Jez Frampton, CEO of Interbrand and non-executive director of Ocado, claims the name "Ocado" is "a made-up word, intended to evoke fresh fruit". Neil Taylor, an Interbrand consultant, stated that the name was derived from avocado.

References

References

  1. (2009-12-08). "Ocado Group plc overview - Find and update company information - GOV.UK".
  2. "Annual Results for the 52 Weeks to 1 December 2024". Ocado Group.
  3. (2011). "Ocado History". Ocado.
  4. "Ocado Retail Limited filing history - Find and update company information - GOV.UK".
  5. (2008). "Ocado Factsheet". Just-food, Aroq Ltd.
  6. (24 December 2004). "Ocado prepares for 2006 flotation". The Guardian.
  7. (12 February 2011). "John Lewis nets £220m from selling Ocado stake". The Telegraph.
  8. "Waitrose and Ocado Announce New 10 Year Branding and Sourcing Deal". [[John Lewis Partnership]].
  9. (12 February 2011). "Ocado share sell-off delivers £152m to John Lewis pension fund". [[The Guardian]].
  10. "devoted to your shopping". Ocado.
  11. (19 April 2010). "Ocado Android app allows mobile grocery shopping using voice". Internet Retailing.
  12. (29 July 2010). "Ocado's IPO Buyers Include Fidelity, Other Early Investors". Wall Street Journal.
  13. Moulds, Josephine. (2013-05-17). "Ocado tie-up to help Morrisons start selling groceries online". The Guardian.
  14. "OCADO RETAIL LIMITED filing history - Find and update company information - GOV.UK".
  15. "Ocado Smart Platform Explained - Ocado Group plc Annual Report 2014".
  16. (28 November 2017). "Ocado shares soar after French deal". BBC News.
  17. (24 June 2014). "Sobeys to expand online grocery business by tying up with Britain's ecommerce giant Ocado". Financial Post.
  18. (14 March 2018). "Sobeys predicts e-commerce dominance with Ocado".
  19. (3 May 2014). "Loblaw plans to 'blanket' Canada with e-commerce options by the end of 2018". Globe and Mail.
  20. (17 May 2018). "Ocado shares rocket 44% on US tech deal". BBC News.
  21. "Ocado tech heads to Australia". eDelivery.net.
  22. Gibbons, Katie. (2019-02-09). "Ocado robots at Andover warehouse 'hampered' firefighters". The Times.
  23. (2019-02-08). "Ocado warehouse fire finally out". BBC News.
  24. (6 February 2019). "Ocado warehouse fire: Homes evacuated amid 'explosion risk'". BBC News.
  25. (6 February 2019). "Houses and industrial estate evacuated due to Ocado warehouse fire". The Guardian.
  26. (12 August 2021). "Ocado warehouse fire: Rebuilt Andover centre fully operational". BBC News.
  27. (27 February 2019). "Bringing the best together: transforming UK grocery shopping M&S and Ocado announce new joint venture".
  28. Fish, Isabella. (2023-07-12). "M&S looks to refresh its ailing Ocado deal". The Times.
  29. "M&S update to customers {{!}} Ocado".
  30. MonteBello, Leah. (8 February 2022). "M&S remains UK's fastest-growing supermarket catching up with Big Four grocers".
  31. Bateman, Kayleigh. (21 July 2014). "Ocado Technology readies primary school teachers with code initiative".
  32. Ungoed-Thomas, Jon. (2025-02-15). "Waitrose to stop selling suffocated farmed prawns, as campaigners say they feel pain". The Guardian.
  33. [http://www.brandrepublic.com/opinion/939873/ Mark Kleinman on marketing and the City: Can Ocado deliver more?] Brand Republic, 22 September 2009

::callout[type=info title="Wikipedia Source"] This article was imported from Wikipedia and is available under the Creative Commons Attribution-ShareAlike 4.0 License. Content has been adapted to SurfDoc format. Original contributors can be found on the article history page. ::

2002-establishments-in-the-united-kingdomjohn-lewis-partnershiponline-grocersonline-retailers-of-the-united-kingdomretail-companies-established-in-2002companies-based-in-welwyn-hatfieldcompanies-listed-on-the-london-stock-exchange2010-initial-public-offeringscompanies-in-the-ftse-250-index