LogMeIn Resolve

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Cloud-based remote support platform

title: "LogMeIn Resolve" type: doc version: 1 created: 2026-02-28 author: "Wikipedia contributors" status: active scope: public tags: ["remote-desktop"] description: "Cloud-based remote support platform" topic_path: "general/remote-desktop" source: "https://en.wikipedia.org/wiki/LogMeIn_Resolve" license: "CC BY-SA 4.0" wikipedia_page_id: 0 wikipedia_revision_id: 0

::summary Cloud-based remote support platform ::

::data[format=table title="Infobox company"]

FieldValue
nameLogMeIn Resolve
logoFile:LogMeIn Resolve.svg
genreRemote support, remote monitoring and management, MDM, and UEM
foundation1997
locationBoston, MA
key_peopleRich Veldran, CEO
industryTechnology
homepage
::

| name = LogMeIn Resolve | logo = File:LogMeIn Resolve.svg | logo_size = | genre = Remote support, remote monitoring and management, MDM, and UEM | foundation = 1997 | location = Boston, MA | key_people = Rich Veldran, CEO | industry = Technology | homepage = LogMeIn Resolve (formerly GoToAssist & GoTo Resolve) is a cloud-based unified endpoint management platform developed by LogMeIn. The software incorporates remote monitoring and management (RMM) and mobile device management (MDM) features in a single interface. LogMeIn Resolve is primarily used by IT support teams and managed service providers to perform remote support, device monitoring, and ticketing.

Technology and business development

GoToAssist was originally developed by Expertcity, which was founded in Santa Barbara, California in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support. The solution allows a desktop view of a host computer to be manipulated from an IT computer. The two machines are connected through a TCP/IP network. One of Expertcity's innovations was to employ the Internet for connectivity, protecting transmissions with high-security encryption and multiple passwords. By combining a web-based software service with software installed on the host computer, transmissions could be passed through highly restrictive firewalls.

In December 2003, Citrix Systems of Fort Lauderdale, Florida, acquired the GoToAssist service and its developer, Expertcity, for $225 million, half cash and half stock. In 2017, LogMeIn, a SaaS company in Boston, completed the acquisition (through merger) with Citrix's GetGo family of products including GoToAssist. GoToAssist joined former competitor LogMeIn Rescue to create the Rescue family of support products.

Editions

GoToAssist has gone through a series of editions. Most recently, in 2018, the technician console, a desktop application, was reconfigured to a completely browser-based experience and GoToAssist was rebranded RescueAssist by LogMeIn.

References and notes

References

  1. https://www.bloomberg.com/profile/person/17292470
  2. "GoTo Resolve Reviews & Ratings 2023".
  3. "LogMeIn Returns as GoTo’s IT Portfolio Brand".
  4. "LogMeIn Resolve Reviews 2025: Details, Pricing, & Features {{!}} G2".
  5. Expertcity. (2002). "GoToMyPC: Like Being There". Expertcity, 5385 Hollister Avenue, Santa Barbara, CA.
  6. Stacy Cowley. (2003-12-18). "Citrix buys GoToMyPC maker for $225 million". NetworkWorld, IDG News Service.
  7. (January 25, 2017). "LogMeIn Announces Stockholder Approval in Connection with Merger with Citrix's GoTo Business". [[CNBC]].
  8. "GoTo and Acronis Partner to Deliver Integrated Data Protection Suite for MSPs {{!}} ChannelE2E".
  9. (October 16, 2018). "LogMeIn Redefines Employee Support with New Product Lineup". [[GlobeNewswire]].

::callout[type=info title="Wikipedia Source"] This article was imported from Wikipedia and is available under the Creative Commons Attribution-ShareAlike 4.0 License. Content has been adapted to SurfDoc format. Original contributors can be found on the article history page. ::

remote-desktop