LivePerson

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title: "LivePerson" type: doc version: 1 created: 2026-02-28 author: "Wikipedia contributors" status: active scope: public tags: ["software-companies-based-in-new-york-city", "online-companies-of-the-united-states", "web-analytics", "cloud-applications", "2000-initial-public-offerings", "instant-messaging", "software-companies-of-the-united-states", "1995-establishments-in-new-york-city", "software-companies-established-in-1995", "companies-listed-on-the-nasdaq", "companies-listed-on-the-tel-aviv-stock-exchange", "companies-in-the-ta-35-index", "publicly-traded-companies-based-in-new-york-city"] description: "American software company" topic_path: "geography/united-states" source: "https://en.wikipedia.org/wiki/LivePerson" license: "CC BY-SA 4.0" wikipedia_page_id: 0 wikipedia_revision_id: 0

::summary American software company ::

::data[format=table title="Infobox company"]

Field	Value
name	LivePerson, Inc.
logo	Logo-LP.png
type	Public
traded_as

TA-35 Index Component | | ISIN | | | foundation | | | location | New York City | | area_served | Worldwide | | founder | Robert LoCascio | | industry | Internet Computer software | | products | The Conversational Cloud LP Insights | | revenue | US$366.6 million (2020) | | num_employees | 1,201 (As of December 2020) | | subsid | LivePerson Ltd. (formerly HumanClick Ltd.) Kasamba Inc. Presto Experts Contact At Once!, LLC Engage Pty Ltd. LivePerson (UK) Ltd. LivePerson Netherlands B.V | | homepage | | ::

| name = LivePerson, Inc. | logo = Logo-LP.png | type = Public | traded_as =

TA-35 Index Component | ISIN = | foundation = | location_country = | location = New York City | locations = | area_served = Worldwide | founder = Robert LoCascio | industry = Internet Computer software | products = The Conversational Cloud LP Insights | services = | revenue = US$366.6 million (2020) | owner = | num_employees = 1,201 (As of December 2020) | parent = | divisions = | subsid = LivePerson Ltd. (formerly HumanClick Ltd.) Kasamba Inc. Presto Experts Contact At Once!, LLC Engage Pty Ltd. LivePerson (UK) Ltd. LivePerson Netherlands B.V | homepage = | footnotes = LivePerson is a global technology company that develops conversational commerce and AI software.

Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create chatbots to answer consumer messages, alongside human customer service staff.

History

LivePerson was founded in 1995 by Robert LoCascio. In April 2000, the company completed an initial public offering on the NASDAQ,{{Citation | title = LivePerson returns to IPO price -- 10 years later | url = http://www.marketwatch.com/story/liveperson-regains-ipo-price-after-10-years-2010-04-07 | date = April 7, 2010 | journal = Marketwatch | title = LivePerson dual lists on Tel Aviv Stock Exchange | url = https://www.reuters.com/article/liveperson-tase-listing-idUSLDE72C02420110313 | date = Mar 13, 2011 | journal = Reuters

Acquisitions

::data[format=table]

Acquisition Date	Company	Business	References
October 2000	HumanClick	Real-time online customer service applications	{{Citation
July 2006	Proficient Systems	Provider of hosted proactive, revenue generating on-site chat solutions	{{Citation
October 2007	Kasamba Inc.	Online provider of chat-based experts	{{Citation
April 2010	NuConomy	Web analytics and optimization platform	{{Citation
May 2012	Amadesa	Web marketing company specializing in predictive intelligence technology	{{Citation
June 2012	Look.io, Inc.	Mobile chat provider	{{Citation
November 2012	ENGAGE Pty Ltd.	Australian provider of cloud-based customer contact solutions	{{Citation
April 2014	NextGraph	Digital engagement solutions company
June 2014	Synchronite	Co-browsing and video chat
November 2014	Contact At Once	Leading platform for C2B sales conversations
February 2018	BotCentral	Leading Bot Platform for Enterprise AI and Conversational Commerce	https://www.prnewswire.com/news-releases/botcentral-team-joins-liveperson-to-accelerate-conversational-commerce-at-the-worlds-largest-brands-300599785.html
October 2018	Conversable	Conversational commerce and AI platform
July 2021	e-bot7	Conversational AI for Customer Service
October 2021	Tenfold	Customer experience integration platform
October 2021	VoiceBase	Voice analytics platform
::

Products and services

• The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.
• LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.

References

References

1. "SEC Filings".
2. (February 25, 2019). "LivePerson 10-K filing, February 25, 2019".
3. (2018-12-10). "LivePerson's Maven bot platform puts conversational AI in customer agents' hands".
4. (22 March 2013). "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson.". Business Interviews.
5. "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement".
6. "LivePerson Looks to Better Engagement with Synchronite".
7. (6 November 2014). "LivePerson Acquires Contact At Once! For $65M".
8. (October 2018). "LivePerson acquires Conversable, a conversational AI company".
9. LivePerson. "LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible".
10. "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation".
11. "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation".
12. (August 5, 2020). "The LivePerson Conversational Cloud".
13. (17 July 2012). "LivePerson Launches LP Insights". CRM Magazine.

::callout[type=info title="Wikipedia Source"] This article was imported from Wikipedia and is available under the Creative Commons Attribution-ShareAlike 4.0 License. Content has been adapted to SurfDoc format. Original contributors can be found on the article history page. ::