Lagan Technologies
title: "Lagan Technologies" type: doc version: 1 created: 2026-02-28 author: "Wikipedia contributors" status: active scope: public tags: ["software-companies-based-in-california", "defunct-software-companies-of-the-united-states", "customer-relationship-management-software-companies", "multinational-companies", "american-companies-established-in-1994", "companies-based-in-sunnyvale,-california"] topic_path: "geography/united-states" source: "https://en.wikipedia.org/wiki/Lagan_Technologies" license: "CC BY-SA 4.0" wikipedia_page_id: 0 wikipedia_revision_id: 0
::data[format=table title="Infobox company"]
| Field | Value |
|---|---|
| name | Lagan Technologies |
| logo | Lagan Technologies Logo Lagan-logo.jpg |
| type | Subsidiary |
| foundation | |
| founder | Colin Chambers, David Moody, John Montgomery, Tom Montgomery |
| location_city | Sunnyvale, CA |
| locations | Sunnyvale CA, Chicago IL, Washington, DC, Belfast Northern Ireland, Newbury England |
| key_people | Mark Duffell (CEO), Jeff Wylie (GM of International Operations), David Moody (VP Solutions), Jon Montgomery (VP Global Development), Philipb Murray (VP International Sales) |
| industry | Government CRM |
| products | Lagan Government CRM, Lagan Enterprise Case Management (ECM), Lagan OnDemand |
| num_employees | Over 300 |
| parent | KANA Software |
| homepage | |
| :: |
| name = Lagan Technologies | logo = Lagan Technologies Logo Lagan-logo.jpg | caption = | type = Subsidiary | genre = | fate = | predecessor = | successor = | foundation = | founder = Colin Chambers, David Moody, John Montgomery, Tom Montgomery | defunct = | location_city = Sunnyvale, CA | location_country = | location = | locations = Sunnyvale CA, Chicago IL, Washington, DC, Belfast Northern Ireland, Newbury England | area_served = | key_people = Mark Duffell (CEO), Jeff Wylie (GM of International Operations), David Moody (VP Solutions), Jon Montgomery (VP Global Development), Philipb Murray (VP International Sales) | industry = Government CRM | products = Lagan Government CRM, Lagan Enterprise Case Management (ECM), Lagan OnDemand | services = | revenue = | operating_income = | net_income = | aum = | assets = | equity = | owner = | num_employees = Over 300 | parent = KANA Software | divisions = | subsid = | homepage = | footnotes = | intl =
Lagan Technologies is a subsidiary of KANA Software. It provides G2C (government to citizen) technology.
The company was founded in 1994, and was acquired by KANA Software in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA, and its European headquarters in Belfast, Northern Ireland.
History
Lagan Technologies was first established in 1994 with the launch of its first product, Frontline in 1998, a CRM solution designed to be technology-independent, with an open architecture.
Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.
In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer commercial off-the-shelf (COTS) collaborative case management and eligibility screening solutions.
In 2007, Lagan Announced its first statewide deployment of Lagan Human Services with customer, Tennessee Department of Human Services, Adult Protective Services Division.
In 2009, released initial Cloud software offering Lagan OnDemand with customers that included: Bermuda; Cobb County, GA, and Pasadena, CA. Lagan also launched its Citizen Mobile Application to promote increased citizen engagement and self service, such as reporting non-emergency issues.
In 2010, Lagan entered the Australian market with Lagan Government CRM customer, Brisbane City Council. In October the same year, Lagan was acquired by KANA Software.
References
References
- Brown, Steven E.F.. (2010-11-06). "KANA Software to buy Ireland's Lagan Technologies". The San Francisco Business Times.
- (2002). "Lagan Technologies".
- (2004-03-20). "Lagan and CAPS Solutions partner to provide an out-of-box, integrated CRM and business systems connectivity".
- (2006-05-30). "Lagan Acquires Leading Human Services Software Vendor, Peter Martin Associates from Affiliated Computer Services, Inc". Business Wire.
- (2010-07-19). "E-Government Awards Contract to Lagan Technologies to Provide Enterprise Case Management Software for the Bermuda Government".
- (2010-05-18). "Cobb County, GA Selects Lagan Cloud-based CRM Contact Center Solution for Transparency In and Across Departments Countywide".
- (2010-05-25). "City of Pasadena, CA Selects Lagan Cloud-based CRM Contact Center Solution to Improve and Streamline Service Delivery to Citizens".
- (2010-10-18). "G7: CIOs From Seven Big-Cities Work Together to Develop Open-Source IT Solutions".
- Tweedie, Alastair. (2010-01-14). "Citizen iPhone app from Lagan".
- (2010-11-08). "Lagan Technologies to provide CRM for Brisbane".
- McDonnell, Francess. "Lagan software firm bought by US company for £29m".
- (2010-10-06). "Kana Software to buy Lagan Technologies - Silicon Valley Business Journal".
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