Hearing Australia
Government-funded hearing aid dispensing company in Australia
title: "Hearing Australia" type: doc version: 1 created: 2026-02-28 author: "Wikipedia contributors" status: active scope: public tags: ["1947-establishments-in-australia", "commonwealth-government-agencies-of-australia", "government-agencies-established-in-1947", "medical-and-health-organisations-based-in-australia", "audiology-organizations"] description: "Government-funded hearing aid dispensing company in Australia" topic_path: "geography/australia" source: "https://en.wikipedia.org/wiki/Hearing_Australia" license: "CC BY-SA 4.0" wikipedia_page_id: 0 wikipedia_revision_id: 0
::summary Government-funded hearing aid dispensing company in Australia ::
::data[format=table title="Infobox organisation"]
| Field | Value |
|---|---|
| name | Hearing Australia |
| native_name_lang | en |
| logo | Logo of Hearing Australia.svg |
| formation | |
| type | Statutory authority |
| services | Assisted hearing solutions |
| methods | Hearing Australia centres |
| leader_title | Managing Director |
| leader_name | Kim Terrell |
| leader_title2 | Chief Operating Officer |
| leader_name2 | Gina Mavrias |
| leader_title3 | Chair of the Board of Directors |
| leader_name3 | Elizabeth Crouch |
| parent_organisation | Services Australia |
| revenue | 241 million |
| revenue_year | 2019 FY |
| expenses | 226 million |
| expenses_year | 2019 FY |
| website | https://hearing.com.au |
| formerly | Australian Hearing |
| :: |
| name = Hearing Australia | native_name_lang = en | logo = Logo of Hearing Australia.svg | formation = | type = Statutory authority | services = Assisted hearing solutions | methods = Hearing Australia centres | leader_title = Managing Director | leader_name = Kim Terrell | leader_title2 = Chief Operating Officer | leader_name2 = Gina Mavrias | leader_title3 = Chair of the Board of Directors | leader_name3 = Elizabeth Crouch | parent_organisation = Services Australia | revenue = 241 million | revenue_year = 2019 FY | expenses = 226 million | expenses_year = 2019 FY | website = https://hearing.com.au | formerly = Australian Hearing
Hearing Australia is a statutory authority constituted under the Australian Hearing Services Act 1991. Hearing Australia is the largest provider of government-funded hearing services in Australia. One of their areas of interest is hearing testing and rehabilitation of children under the age of 26.
Its research division, the National Acoustic Laboratories, broadly focuses its research into the areas of hearing assessment, hearing loss prevention, hearing rehabilitation devices, and hearing rehabilitation procedures.
History
Hearing Australia is the current incarnation of the Acoustic Research Laboratory that was set up in 1942. Its initial purpose was the investigation of noise on behalf of the Australian Military during World War II. After the war it helped those children whose hearing was affected by earlier rubella outbreaks.
The Commonwealth Department of Health (now the Department of Health, Disability and Ageing) took over the Laboratory and was renamed the Commonwealth Acoustic Laboratories, with the aim of providing hearing services for children and veterans. It was in 1973 renamed the National Acoustic Laboratories.
The Australian Hearing Services Act 1991 established it as Australian Hearing Services, a Commonwealth Government statutory authority. The name National Acoustic Laboratories was retained for its research division. When the Department of Human Services was formed in 2004, the agency now known as Australian Hearing was moved into its portfolio. Although a statutory authority Hearing Australia "largely operates on a ‘for profit’ basis in competition with other hearing clinics".
In 2018 Hearing Australia admitted to misleading and deceptive conduct. Hearing Australia admitted that it had engaged in misleading conduct by representing that Hearing Help is “unbiased” in circumstances where Hearing Help is owned and operated by Australian Hearing and one of its primary objectives is to increase consumer referrals to Australian Hearing.
Eligibility criteria
To be eligible for subsidised hearing services from Hearing Australia, one must be an Australian resident or permanent resident, and meet one of the following categories:
- Anyone under the age of 26 (before 1 January 2012 eligibility was lost at 21)
- Holders of Pensioner concession cards, or their dependants
- Recipients of a sickness allowance from Centrelink, or their dependants
- Department of Veterans' Affairs Gold Repatriation Health Card holders, or their dependants
- Department of Veterans' Affairs White Repatriation Health Card holders where hearing loss is specified, or their dependants
- Australian Defence Force personnel
- Aboriginal and Torres Strait Islander peoples aged 50 and over
- Aboriginal and Torres Strait Islander peoples participating in a Community Development Employment Project (CDEP).
- Those requiring specialist hearing services through the Community Service Obligations (CSO) component of the Hearing Services Program.
Hearing Australia also provides private hearing services to anyone who does not fall into the above categories.
References
References
- "Who we are".
- "Executive Team".
- "Executive Team".
- "Board of Directors".
- (2019-09-26). "Statement of Profit or Loss or Other Comprehensive Income".
- (2019-09-26). "Statement of Profit or Loss or Other Comprehensive Income".
- (2019-06-10). "Welcome to Hearing Australia".
- Commission, Australian Competition and Consumer. (2018-09-28). "Leading Australian hearing clinic pays penalties for misleading customers".
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