Concentrix
Business services company headquartered in Newark, California, US
title: "Concentrix" type: doc version: 1 created: 2026-02-28 author: "Wikipedia contributors" status: active scope: public tags: ["business-services-companies-of-the-united-states", "companies-based-in-fremont,-california", "business-services-companies-established-in-1983", "1983-establishments-in-california", "companies-listed-on-the-nasdaq", "corporate-spin-offs", "companies-in-the-s&p-400"] description: "Business services company headquartered in Newark, California, US" topic_path: "geography/united-states" source: "https://en.wikipedia.org/wiki/Concentrix" license: "CC BY-SA 4.0" wikipedia_page_id: 0 wikipedia_revision_id: 0
::summary Business services company headquartered in Newark, California, US ::
::data[format=table title="Infobox company"]
| Field | Value |
|---|---|
| name | Concentrix Corporation |
| logo | Concentrix logo.svg |
| type | Public |
| traded_as | |
| ISIN | US20602D1019 |
| area_served | Worldwide |
| key_people | Christopher Caldwell (CEO) |
| industry | |
| services | {{plainlist |
| revenue | (2024) |
| operating_income | US$661.3 million (2023) |
| net_income | US$437.9 million (2023) |
| assets | US$12.491 billion (2023) |
| equity | US$4.413 billion (2023) |
| num_employees | (2023) |
| founded | |
| location_city | Newark, California |
| location_country | U.S. |
| website | |
| :: |
| name = Concentrix Corporation | logo = Concentrix logo.svg | type = Public | traded_as = | ISIN = US20602D1019 | predecessor = | successor = | founder = | defunct = | fate = | area_served = Worldwide | key_people = Christopher Caldwell (CEO) | industry = | genre = | products = | services = {{plainlist|
- Outsourcing
- Marketing
- Sales | revenue = (2024) | operating_income = US$661.3 million (2023) | net_income = US$437.9 million (2023) | assets = US$12.491 billion (2023) | equity = US$4.413 billion (2023) | num_employees = (2023) | parent = | divisions = | subsid = | founded = | location_city = Newark, California | location_country = U.S. | locations = | website = | footnotes =
Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020. In 2025, Concentrix made it to #426 on the Fortune 500 list.
History and acquisitions
Concentrix was founded in 1983, and it acquired its insurance administration business solutions and services in 2013 from IBM. Concentrix has acquired eight companies since 2006, including IBM Daksh and the Minacs Group.
On June 28, 2018, Convergys and Synnex announced they had reached a definitive agreement in which Synnex would acquire Convergys for $2.43 billion in combined stock and cash, and integrate it with Concentrix.
On October 5, 2018, Convergys Corporation and Synnex announced that they had completed the merger.
On March 29, 2023, Concentrix announced the acquisition and merger of Concentrix and Webhelp in a transaction worth $4.8 billion. The overall combined company value was estimated to total around $9.8 billion. In September 2023, the European Commission had approved the acquisition, under EU Merger Regulations.
On January 15, 2025, Concentrix announced its acquisition and incorporation of Philippines' CX-SP BlinkCX, a consulting firm.
HMRC contract
In 2014, Concentrix won a £75 million contract from the UK's tax authority, HM Revenue and Customs, to review two million tax credit claims for fraud and incorrect tax credit awards. Tax credits are a form of UK social welfare benefit paid out to parents and workers on low incomes. In 2016, Concentrix was receiving heavy criticism from the cross-party parliamentary committee on welfare for incorrectly closing the claims of tens of thousands of claimants, leaving them without money for essentials. A government report disclosed that of 36,000 appeals against Concentrix, 87% were upheld. In September 2016, HMRC announced that it would not renew the contract, due to expire in 2017, although the Treasury has resisted calls for a full inquiry thus far. As a result of Concentrix's failings, thousands of claimants were also due to receive back-payments for incorrectly stopped claims. Processing the resultant case reviews cost HMRC £43 million.
References
References
- "Corporate Leadership Team". CNXC.
- "Concentrix Reports Second Quarter 2025 Results". Concentrix Corporation.
- link
- "Home".
- "Annual Reports & Proxies - SYNNEX Corporation".
- (1 December 2020). "SYNNEX Corporation Completes Spin-off of Concentrix Corporation".
- "Concentrix".
- "Genelco Software Solutions: Private Company Information - Businessweek".
- (5 July 2018). "SYNNEX and Convergys combine in $2.8bn deal".
- (December 2023). "SYNNEX Corporation Completes Transaction with Convergys Corporation".
- (29 March 2023). "Concentrix looks beyond North America with $4.8 bln deal for Webhelp". Reuters.
- (September 15, 2023). "Mergers: Commission authorizes acquisition of Webhelp by Concentrix". EU Reporter.
- (January 15, 2025). "Concentrix acquires BlinkCX in the Philippines". [[Philippine Daily Inquirer]].
- (14 September 2016). "HMRC chief Jon Thompson confirms US firm Concentrix won't have tax credits contract renewed". Civil Service World.
- (13 September 2016). "'Reign of terror' tax credit company loses HMRC". The Guardian.
- (2017-02-06). "Concentrix tax credit cases to be reviewed, government says". BBC News.
- (14 September 2016). "Treasury refuses to hold inquiry into Concentrix tax credits contract". The Guardian.
- (15 September 2016). "Thousands due back-dated tax credit payments after HMRC contractor blunders". The Independent.
- Dunton, Jim. (12 November 2017). "Calamitous Concentrix cost HMRC £38m, Treasury documents reveal". Public Technology.
- [https://www.abc.net.au/news/2018-12-06/centrelink-contractor-concentrix-cut-thousands-off-welfare-in-uk/10586274 Centrelink contractor Concentrix wrongly cut thousands off welfare in the UK] ''ABC News'', 6 December 2018. Retrieved 6 December 2018.
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